Dear Sir / Madam,Thank you for choosing Turismo Aventura to assist you with your travel arrangements.
TERMS AND CONDITIONS
The following terms and conditions apply to all Tours organized by Turismo Aventura S.A. For this purpose, the term “Tours” shall include all room accommodation bookings at hotels, resorts, excursions, tours, transfers, flights, rentals, etc., that have been organized on your behalf by Turismo Aventura and “Suppliers” are independent third-party providers of services.
The price of the trip will be published and indicates the details of it, when booking the conditions of the trip are confirmed, or it can be a designed itinerary accepted and confirmed by email between the representative of Turismo Aventura and the client, where all the details are provided of what is included.
When you make a booking, you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions and agree on behalf of everyone travelling in your party to be bound by them. All bookings must be made by a person aged eighteen years or over. Where your booking is for more than one person, the first-named person in your party aged eighteen years or over will be treated by us as the 'lead name' for your booking. The lead name will be responsible for making all payments due to us in accordance with our contract.
The price represents a complete package; The breakdown of individual costs is not available.
International flights are not included.
We generally include domestic flights on trips. All information on flights included or excluded from the total tour price will be indicated on the final itinerary.
Departure taxes, passports, visas, medical expenses, vaccinations, insurance, evacuation, optional excursions, room service, drinks, laundry, excess baggage, tips, phone calls and expenses of a purely personal nature or derived from delay or extension of a trip due to causes entirely beyond our control, are not included.
PAYMENT CONDITIONS AND METHODS
Your reservation is accepted and confirmed when Turismo Aventura has received all of the following from travelers: 1) The initial trip deposit; 2) Emergency Travel Form from each traveler or participant of the trip; 3) Release of Liability; 4) Confirmed itinerary with terms & Conditions signed by the person who books the trip on his/her behalf or behalf on their family or group.
We will not hold or confirm your space until the deposit and the other requirements listed here are received.
We kindly request that payment is made in the following manner:
- A non-refundable initial trip deposit of 30% of the total price upon reservation -The total balance must be paid 45 days before the first day of the trip. Reservations made less than 45 days before the date of departure must be paid in full at the time of booking.
- On Holidays such as Christmas, New Year´s Eve and Holy Week apply special payment schedules that will be informed by the representative of Turismo Aventura when receiving a confirmation from traveler or may require full payment depending on the date of booking.
Turismo Aventura reserves the right to refuse or cancel reservations for any reason, at our discretion.
After the first payment, Turismo Aventura will issue a confirmation invoice and a travel payment schedule.
If payments are not received according to the payment schedule described in the reservation invoice, Turismo Aventura reserves the right to cancel and charge cancellation fees as described in the reservation form.
Unfortunately, failure to remit deposits or payments on time may result in the cancellation of your reservation, and cancellation fees will apply.
Bank deposit / Wire transferDeposit and wire transfer instructions will be sent by email.
Credit CardOn our website toursguatemala.com, you will find the online reservation system and choose a credit card, double click and the authorization form will appear or ask your travel advisor for help for any inconvenience.
IMPORTANTWhen making your payment, either an initial deposit or final payment, you must inform us by email about the payment made, the payment method and date sent, and trip references, failure to do so will result in a delay.
CANCELLATION AND REFUNDSIf it becomes necessary for you to cancel your trip, fees will apply computed as of the date of receipt of written cancellation notice.
CHANGE OR CANCELLATION BY YOUThe cancellation in the participation of a trip is necessary to make it in writing, which will come into effect at the time of receipt. If you need to cancel your reservation, you must inform us immediately, by email we will confirm your cancellation.
Based on the date of reception of your cancellation notice, cancellation penalty fees will apply per person. This policy and rate schedule also apply to pre-trip and post-trip extensions, as well as any transfer from one trip extension to another.
- 60 days or more Deposit only
- 59 - 45 days: 40% non-refundable
- 42 - 29 days: 60% non-refundable
- 28 - 15 days: 85% non-refundable
- 14 days or less: 100% non-refundable
Please note that bank charges may be deducted from the refund you receive.
Under no circumstances can Turismo Aventura waive or reduce cancellation fees, so it is highly recommended that you purchase travel cancellation/interruption insurance.
CANCELLATION BY Turismo AventuraCancellations of trips by Turismo Aventura are a matter of the last resource, and for extreme reasons; in case Turismo Aventura needs to cancel the trip, a refund will be made of the total amount deposited.
We are not responsible for changes which arise as a result of events outside of our control, such as technical or maintenance problems with air transportation, changes imposed by re-scheduling or cancellation of flights by an airline, or main charter company, war or threat of war, civil strife, industrial disputes, natural disasters, bad weather or terrorist activity.
TRAVELER RESPONSIBILITYThe responsibilities of the trip participants include: selecting a trip appropriate to their interests and abilities; determine that particular destinations and activities are suitable for them; determine that they have sufficient health and excellent physical condition to carry out the trip and specific activities along the way; acquire the necessary passports, visas and immunizations; ensure adequate insurance coverage; bring appropriate clothing and equipment when going through customs. Participants are responsible for the destination of personal belongings they choose to take on the trip.
DOCUMENTATIONMinimum validity of passport at the time of travel is 6 months. Passport expiry less than 6 months is liable to refuse entry in the country of your destination or leave your hometown country. It is the traveler’s responsibility to determine the visa/entry requirements for all destinations and countries visited within a tour, although Turismo Aventura can help you with this information.
MEDICAL CAREAll travelers with medical problems that may interfere or limit participation in the tour, or with communicable diseases, must inform us. The travel leader/guide has the right to disqualify any person at any time from certain activities if he has reason to believe that the person is not able to participate safely in the activity.
Turismo Aventura does not guarantee that there is a doctor on a particular trip or destination, and we do not assume any responsibility regarding the provision of medical care. If a participant is injured or becomes ill, Turismo Aventura or the tour guide/leader may, at the expense of the participant, arrange for medical evacuation or other emergency services.
RESTRICTIONS AND PARTICIPATIONOur tours usually do not imply a very strenuous activity, but if this cannot be avoided, it will be informed in the details of the final itinerary. However, participants must be able to complete moderate walks a day, sometimes on irregular or slippery surfaces, to fully participate in the activities of the tour.
CHANGE OF ITINERARY OR GUIDETurismo Aventura reserves the right to make changes to the route if the need arises due to unforeseen circumstances while traveling. If the trip leader/guide determines that it is better to deviate from the activities described on the trip program, he/she will make reasonable efforts to replace an activity of comparable interest and satisfaction for the trip participants.
If significant changes are needed to do before starting any tour, participants will be informed about those changes of itinerary or mode of operation by Turismo Aventura representative. Changes such as airline strikes, weather, demonstrations and political unrest, whatever additional costs may be and will be the responsibility of the participants. Finally, Turismo Aventura reserves the right to assign or replace any of its guides on any tour.
LEADER AUTHORITY / TRAVEL GUIDEInform the leader/guide of the trip about any problem or dissatisfaction; he/she can usually solve the situation. If a schedule change is necessary, he/she will usually consult with the participants of the trip. However, in matters related to the safety and proper conduct of the journey, the decision of the leader is unappealable.
Turismo Aventura accepts no responsibility for a participant who violates the laws or regulations of any destination visited, which is considered detrimental to the safety or well being of other participants in the trip, or whose behavior prevents the operation of the tour or rights, the protection or enjoyment of other travelers.
We can ask that person to leave the trip, and Turismo Aventura will not be responsible for the further expenses incurred by any person excluded from the continuation of a trip, including, ground transportation costs and airfares.
If you have any questions regarding your reservation, cancellation, payment, or travel arrangements, please contact us, and we would be happy to assist.
Website Terms & Conditions
We are the Turismo Aventura a limited company incorporated in Guatemala offering world-wide tailor-made holidays via our website www.toursguatemala.com (hereinafter, the "Website").
Use of the Website
The Website shall be accessible free of charge in any place to any User with an Internet connection. All costs charged to the User to get an Internet connection and access to the Services remain at his charge. Likewise, Turismo Aventura should not be held responsible for any connection issue attributable to any device or telecommunications operator selected by the User (reduced Internet speed or lost connection for example).
From the Website, the User gets access to information and/or Services below:
- Worldwide itineraries ideas (free access to any Internet user)
- Detailed information about products and Services provided by Turismo Aventura.